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What do our buyers and vendors say about us?


We were incredibly happy with the service we received from Spiller Brooks.  Nikki and her team were a pleasure to work with and we would highly recommend them.

They were always on hand to help, and always working with us for the best outcome for us. If we come to move in the future, I will certainly be going back.



Well done all the girls at Spiller Brooks! Completed the sale of my Bungalow in only five weeks.

Friendly, helpful and very professional. No hesitation in recommending this local company. Thank you.



The super Spiller Brooks team have been so good and caring and they demonstrated care and concern for us in our particular circumstances. They have applied themselves to ensure we could go through the stages of the things that needed to be thought through and dealt with in the process of selling , albeit we were a long way away and getting older with health problems. They have commended themselves well with efficient client care and the diligence in marketing and processing the sale.



Just wanted to say how lovely Annabelle was yesterday at showing us around Medina Avenue, a real credit to your team. We’ve met a lot of estate agents over the last 8 months and Annabelle was very impressive, just very naturally lovely and actively selling us the bungalow so thought I would pass the compliment on.


The team are very friendly and professional. Annabel was very attentive and knew what I was looking for in a project with a seaview and that is what I got.... awesome. Kept me informed, chased where necessary and we completed in a reasonable time.
Awesome experience recommended to all.


All the staff at Spiller Brooks were unfailingly helpful in their endeavours to sell our property and we cannot praise them highly enough. We were kept informed on an almost daily basis as to how things were proceeding and with their help and guidance we managed to complete our sale just in time for Xmas.



Would just like to say we would highly recommend Spiller Brooks Estate Agents. Very professional, extremely helpful and would engage their services again in a heartbeat.



Recently purchased a home through Spiller Brooks, we found them very professional and efficient throughout, we mainly dealt with Jeanette who always returned our calls and answered any queries promptly. Would highly recommend.

Kevin and Caroline.

From start to finish the team at Spiller Brooks have been efficient, professional and have kept us informed on the progression of the sale. We had weekly updates which meant we did not have to chase anything ourselves. They did all the work for us and definitely earned their fee. They have been approachable, friendly and have gone out of their way to make sure we were completely happy with all aspects of the sale of our property.

We would definitely recommend them to anyone looking for a professional, friendly and stress free house selling experience. '' 


Peter and Fiona

My wife and I have only praise for Annabel at Spiller Brooks for managing our purchase of our new home in Whitstable. Annabel has been professional and gone the extra mile when we needed time to have the utilities tested. Annabel is swift to reply to our emails and has constantly keep us in the loop for updates. We are very excited with our move to Whitstable and Spiller Brooks have certainly delivered


John B

I recently purchased a beach hut through Spiller Brooks. Nicki, Jeanette & Annabel are so helpful and friendly, it was a pleasure to deal with them and my beach hut is just FABULOUS!!


Sue W

Friendly and efficient service. Would definitely use again in the future.


Steve C

Extremely professional, very informative at every stage of the sale and went above and beyond keeping all of the solicitors equipped with everything needed to get the sale over the line. I couldn’t recommend Spiller Brooks Estate Agents enough!

Thank you. Magda and Tomasz


Magdalena B

Spiller Brooks were amazing from beginning to end. We were not a typical house move as we were relocating to France. Nikki and the team ensured everything went through smoothly. If I could give them a million star review I would. Highly recommend them. You will be in safe hands with a fab team.

Thanks to you all. Sarah and Simon


Simon T

Superb personal service from the outset to completion, having used Nikki and her superb team for both buying and selling, I can't recommend them highly enough!


Gerri H

ABOVE AND BEYOND! We recently purchased through Spiller Brooks and can't thank them enough for their excellent service, including a recommendation for an alternative Mortgage Advisor who helped us when we thought all hope was lost!!! Annabel and the rest of the team were transparent, calm, assuring, thorough and accommodating throughout - they're also just really nice people to deal with! Always a smile when you walk through the door, and always keen to help. Not something you find every day. Thanks to you all Annabel, Nikki and Jeanette - we're over the moon in our new home, and truly appreciate all of your efforts!


Jane F

I recently completed the purchase of a property sold through Spiller Brooks, and would highly recommend their service. Throughout the purchase they were very communicative and proactive, and it was obvious they were invested in progressing with both parties comfortable and with full visibility. Annabel was highly knowledgable and went above and beyond to offer support and advice even after we had completed the purchase. Thank you Annabel, and Spiller Brooks!


Molly P

Superb team, friendly, professional, & transparent! I'm so pleased I went with my gut feeling and used Nikki and her team at Spiller Brooks in Whitstable to sell my house.

From a technical point of view I received an asking price offer within a week of going on the market, which completed within the expected timeframe. However Spiller Brooks go much further than the technical services required. Nikki, Jeanette and Annabel understood all the emotional implications of selling a much-loved home as well as the financial aspect, and dealt with the whole process warmly and sensitively, something I'm ever so grateful for.

There's not many estate agencies that place so much as importance on integrity and honesty as this fabulous local team. I hope to be in my current home for many years but when I next move I will definitely use Spiller Brooks once again, and highly recommend them to anyone looking to sell or purchase.

Thanks team S.B. it was a total joy :)


Jenni P

Spiller Brooks helped us sell our family home in Broadstairs in March 2022. 

From the moment we started working with them to the final, full asking price, completion day, they were amazing. 

The whole team came to see the house themselves so they could really represent the property in the best light and with members living in Thanet viewings/meter readings etc were never an issue. 

They went above and beyond, being so supportive during the conveyancing process and brokering between ourselves and our buyers who were abroad during the whole process.

Having a professional and knowledgeable high street estate agent was instrumental in getting the full price and ensuring a smooth successful process.

We would 100% recommend them. 

Thank you


Nicola R

I just wanted to thank you all for your brilliant advice and expertise.

We sold our property in Whitstable with you and the process was made so much easier because of your market knowledge and outstanding customer service.

Any property sale is a potentially stressful undertaking, especially so over this last couple of years. Nikki, Jeanette and Annabel nursed us through the process to a very successful sale without a hitch.

We highly recommend Spiller Brooks Estate Agents.

Best Regards


Gary R

I found Nikki and her team to be communicative and very helpful , they go the extra mile and I know its a cliche that’s used but they do.

I would thoroughly recommend them to anyone looking to sell their property .....5 stars from me. 

Once again thank you Spiller Brooks .....


Steve P

There are lots of agents to choose from in Whitstable but do your due diligence. Just speak to Nikki and her team before you make up your mind.

You'll find them knowledgeable and professional, which when added to their tenacious can do attitude is very hard to beat. Plenty promise but Spiller Brooks Estate Agents deliver!


Lindley B

Dear Nikki
With exchange of contracts yesterday, it finally is coming to a successful end for the sale of mothers house.
I would like to thank you and the team for the service that you gave to me for this sale and I am so glad I chose you as the Agents. It was always pleasant to speak to you and I was most impressed with the large number of viewings that you organised. You all kept me in touch with things and nothing seemed too much trouble or difficult for you to act on.
In particular, I would like to thank Annabel for her excellent work chasing up solicitors etc, and her regular updates to me. You have a real star there, who performs beyond expectations.
Thank you once again
John N

We would just like to thank Mark Smith Estate Agents for their support and help during our purchase of our bungalow in Seasalter, Whitstable. A special thank you to Jeanette who always kept us in the loop regarding the progress of the purchase, Her polite and professional help is very much appreciated.


David B

We sold our flat through Mark Smith Estate Agents and couldn't have been happier with the service. The whole team are very professional but we had most dealings with Nikki and Annabel who went over and above what could be expected. The whole process was managed with us out of the country and this could not have been made smoother for us, from marketing, viewings, managing the legal teams to ensure a quick sale and even support with packing up the flat in our absence.
So happy that we chose a small, local firm.
Helen T

Efficient, friendly a professional service throughout the sale of my late fathers’ property. Nothing was too much trouble and Nikki kept me fully informed as well as providing sound advice.

Happy to recommend and will be using again in the future.

Sheila T

The whole team are excellent, anything you ask them to do they will do if they can.

Chris Willy

We have just sold our house through Mark Smiths. We choose them as our agents, due to their excellent value for money but most of all, due to my immediate rapport with Nikki Spiller - Director. She was professional, warm and sincere from the onset and supported us through the whole process, as did her fantastic team, especially Jeanette Hoban - Senior Negotiator.

We would thoroughly recommend Mark Smiths if you are looking for an excellent, honest personalised service.

Chris Andrews

We cannot recommend Nikki and all at Mark Smith Estate Agents highly enough.  We have sold and purchased properties with Nikki and the Team in the last year and have been so well supported.  The communication has always been great, very professional yet very friendly and personable, nothing was ever too much trouble.

Despite the difficulties Covid restrictions have imposed with viewings etc our two sales and one purchase were executed professionally, smoothly, quickly and with patience! We thank you very much and without any doubt would highly recommend your agency to anyone and would use you again in the future.

Wishing you best of luck with business in the future.

Shaun and Shelley Irwin

There were 12 months between my first asking Mark Smith Estate Agents for a valuation on my home and my eventual decision to put it on the market. During those 12 months there was no pressure or hassling at all from MSEA, but once I had made my decision they acted swiftly and efficiently to put the house on the market. A sale quickly followed.

Their service throughout was friendly and supportive. It is a great comfort to have an Estate Agency that you can rely upon to offer and effective and professional service and I would have no hesitation in recommending Mark Smith Estate Agents to anybody who is thinking of selling their home.


Can't thank you all enough for your for your help and support throughout the sale of the Goodwin Avenue bungalow.

You were all very (extremely) patient with two 'birds' who hadn't a clue what they were doing !!

Thank you all once again. Would definitely recommend Mark Smith Estate Agents 110%


Morny & Cheryl xx


Happy New Year to Jeanette and all at Mark Smith Estate Agents

Thank you all so much for all your help and understanding with the sale of the property in Woodman Avenue. I'm really happy with the bungalow and looking forward to starting the improvement work very soon

Thank you


John McDonnell

To All The Team 

We have moved a number of times over the years, but we have never had the good fortune to have the service of an Estate Agents like yours. 

Everyone in your team played their part in making the process run smoothly. We can't thank you enough for the care and consideration we received. 

It reallly felt like everyone was a big family.

So thank you all.

Best Wishes


Andy & Kadie

I am taking the time to let you know how impressed I am with the service provided by Nikki Spiller.

Having bought and sold many properties, I put a lot of emphasis on good communication and was very pleased that Nikki would update me thoroughly and regularly out of hours if necessary. I certainly felt she was looking after my interests and was providing a great level of support at all times.

At the time of my sale I had already discussed proceeding with an alternative agency but it was Nikki that convinced me to let her have the opportunity to sell the house.

I am very glad I did. Nikki is a credit to the agency.



Doug Dowling

What can we say but from start to finish of this crazy process of buying and selling a property your team were there every step of the way. Interesting that when the going got tough (and it did on a couple of occasions) the staff were there for us. A special mention must be made of Nikki because when there was a particular blip she knew just what support to provide. As an ex-counsellor I even recognised her technique. Nikki it worked so thank you.

We would have no hesitation is recommending your services, however, you will now need to open up on the Isle of Wight.

With very best wishes.


Barbara and Peter Stock

To every member of the team:

Thank you so much for all your endeavours on our behalf. You all went beyond the call of duty. We appreciate everything.

Thank you


Ann and Bob Sayer

Dear Nikki and all the team

Thank you so much for working your magic and selling my beloved home in the Bridge Approach. You have been so kind and indeed patient in this funny old market !! and always been so lovely. 
Many thanks Janet xx



We were very satisfied with the support you offered us throughout the process of moving home. Having been recommended by a family member we were not disappointed. It was a difficult climate in which to sell a house, but with determination, you managed to find the right people for us, and thrown into the bargain you found us an ideal place to make our new home. We are now thoroughly enjoying putting a stamp on the new place. Many thanks to you.

Tina Carter

At last it's all done - never again!!!!!
You found a buyer for our old property very quickly, and although it seems to have taken some time to all go through, I know it could have been a lot worse, and on reflection it has been relatively pain free!
You have never been too busy to answer our questions and give advice regarding the sale, and you were also helpful with information about our new purchase (even though this was done through another agent).
We have found you more approachable and friendly than the larger agencies and wish you all success for the future of your business in Whitstable.

Mr. & Mrs. G Drake

I thought I would write and say a big thank you for all your efforts in regards to my late mother’s house.
As you are aware, the house was originally with another estate agent from March of this year, in mid August of this year the house was still on the market. It was shortly after this time that we handed the house over to you, and you found a buyer within the first week.
This was a huge relief to both myself and my family in what had been a very stressful and emotional time for us all.
Thank you once again for keeping us informed at all times. I would recommend your services to anyone.

Sam Dixon

I just wanted to say a huge thank you for helping us buy our house.
You were so refreshing from other mainstream agents, keeping us informed all the way through so we knew exactly what was going on, also speaking to the owners instead of many different staff was great & made the experience very personal.
It was a very enjoyable process, which is often very stressful without the personal touches that your agency gives.
Thank you so much.

Jodie & Luca Cappelletti

Many thanks for the efficient, courteous and highly professional service you provided in the successful sale of our property. We would have no hesitation in recommending your Company.
With the very best wishes for the future.

Martin Lammas & Andy Brettell

I should like to take this opportunity to thank you for all your help with the sale of the above property. I particularly want to thank you for dealing with the viewings etc. personally as the property was empty and I do not live nearby.
It makes a nice change nowadays to know that you dealt with the sale personally and I appreciate the fact that you always took the trouble to contact me and keep me informed of the progress.
Many thanks once again and I wish you and your company success in the future.

P. Garland

To you all

We just wanted to say a very BIG THANK YOU for all your support and patience over the past 17 months.

You've all been so friendly, caring and professional. And we wish you all the very best in your new venture. You deserve every success


Linda and Mike O'Connor

Dear Nikki and team

A quick note to thank you for the excellent job you did in selling our house and seeing it through to completion.

Most importantly, of course, you managed to keep Angela calm (most of the time) and de-stressed - not the easiest of tasks !!

All the very best and "good luck" with the new venture and no doubt we will do it all again before long !


Richard and Angela

Thank you so much for all your help in selling my house. You don't just do your job very well but you provide a service to the community.
It's so refreshing to deal with someone who goes "the extra mile" in getting everything moving as quickly as possible and giving reassurance whenever it's needed.
Thanks again.

Anne Docherty

To Nikki and the team

I would like to convey my thanks to you on helping me past the finsh line on the sale of my house.

You are the consumate professional, truthful, knowledgeable, congenial and superb under pressure.

As far as Estate Agents go, you are in a league of your own, always willing to go the extra mile.

I will highly recommend you to any of my friends looking to buy or sell in the Whitstable and surrounding areas.

Wish you all the luck with your business


Martin Maguire

We would like to thank you for all the work and effort your agency did to sell our property.
At all times your communication was excellent. We were always kept informed about viewings and the progress of our sale.
Someone was always available in person to answer any questions or queries.
Unlike some of the larger agencies we always felt your service had a very personal feel.
We wish Mark Smith Estate Agents all the very best for the future. We would certainly recommend you to anyone.
Thank you once again for your service.

Lesley and Lawrie Potter

We are a company that rely on estate agents to primarily sell our retirement clients property, we only hope that the agents we use are proactive, enthusiastic and most importantly polite and respectful.
Mark Smith Estate Agents have been all of those things and more. A friendly business with such a vast amount of knowledge for the area leaves us feeling safe and secure in knowing that our clients will be well looked after and receive a ‘Rolls Royce’ service.
We thank them and wish them the best of luck for a successful future.

Nikki Smith - The New Homes Group

I just wanted to write to say thank you and your staff for making my recent move such a warm, friendly and stress-free experience!
Not having moved for 34 years, it was a very daunting prospect but you all made it so easy and relaxed. Nothing was too much trouble and all my queries were dealt with speedily and calmly.
I have no hesitation in recommending you to anyone ales thinking about buying/selling.
Your kind, caring and patient approach plus attention to detail was faultless and you made me feel very welcome with all my constant queries and always had time to listen and advise.

Sheila Holness

We wish to thank you for your excellent services in selling our property recently. Whilst professional in every way, your assistance was most knowledgeable and, as the sale progressed, we knew we would get a quick response from you or your staff to any queries or difficulties we were experiencing.
Without hesitation, we would recommend your Estate Agency to anyone requiring selling or buying a property in the future. It is rare to find such dedicated people these days.

Irene M. Bond

Great service, a real family feeling and you are made to feel like an important individual rather than just a number.
I can honestly say they all did everything in their power to make what is inevitably an incredibly stressful time go with as much smoothness as they could!
Don't plan to move again anytime soon as we have our dream house but if I did I would only use this team. Would not hesitate to recommend to anyone.

Jackie Gibson

After a disappointing experience with another agent, we were delighted with the personal service given to us by the Mark Smith Agency. They went out of their way to help us in a very fair an efficient way. We certainly felt that they had our interests at heart at all times. They managed to market and sell our house in quick time so that we were still able to purchase the property that we had set our hearts on.
I would fully recommend the friendly and efficient service, making us feel that we, as customers, were important to them.
Thank you to all the team

Adrian and Marilyn Golding

Dear Nikki
I want to thank you for all your help in the process of selling my house. Your guidance and support was so welcome. These are the key points that I so welcomed in the selling process:
1. Initial assessment
2. Key advice on changes that could be made without severe financial implications
3. The photographs and clarity of descriptions supporting the photographs
4. Feedback that was given quickly and efficiently after every viewing – I never had to request this
5. Your understanding that for the seller it is frequently an emotional process
I felt that you achieved an excellent balance to what is essentially a ‘business transaction’ but is both a business transaction and an emotional transaction for the seller.
Moving house is not the easiest of processes particularly when you have not yet found the house of your dreams overseas!
Thank you also to the entire team for all the guidance and assistance that I was given throughout the process of selling. Their advice and practice was always sound, measuring and valid. I wish you all continued success.

Mrs Elizabeth Roberts

The service and friendliness we received from Mark Smith Estate Agents was second to none. As you know we had a really horrible experience with another local estate agent and were slightly nervous about starting again with another agent. However you were all fantastic and couldn't have been more helpful. The whole team is amazing.
Basically thank you so, so much. We cannot recommend you highly enough. Best wishes and a big thank you to everyone.

Sally and Malcolm Cox

Thank you for the friendly, professional service you offered. We felt that your team were very helpful and kept us in touch with what was happening throughout the process of selling our house.
We liked the fact that your team had a family feel to it. The people in the agency all knew us and were aware of what stage the sale was at. Everyone was willing to answer questions and the phone was answered quickly and people were quick to find out the answers to any queries we had. They did not mind us calling in the office.
At the beginning of the sale we were pleased that you advised us about price but did not put any pressure on us to pick a certain price. It was also very helpful to have you show buyers around the house for us, rather than us having to do that.
We appreciated the way you liaised with our buyer and our solicitors and took a lot of the stress out of the sale for us. We wish you all the best in the future.

Sally and Rudi