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It's ALL about communication.


Returning to work after the Covid-19 lockdown has been positively rewarding. Whilst we maintained progress on some sales during the lockdown period (new homes and no chain sales) by working remotely, it has been so good to get back to meeting vendors and buyers face to face (at appropriate social distancing !!). We have been looking across all our properties and updating our clients on progress and looking forward to viewings and negotiations. Getting on the case with marketing updates is such a productive thing to do and we've had plenty to talk about….

Over the past few months we have seen full days of viewings. We have been impressed at how many buyers have been researching the market over lockdown period and are clear what they are looking for and what they are prepared to pay. We are keeping our vendors informed about planned viewings and ensuring they are undertaken safely, following latest government guidelines. Agreeing times is critical - our vendors work hard to get their homes ready and it's awful if a potential buyer doesn't show up. So we cross all the t's and dot all the i's to make sure our viewings go smoothly.

Following viewings, we aim to get feedback to our vendors as promptly as possible. All that housework deserves a speedy response! Occasionally vendors like to manage their own viewings and we agree that they can bring a useful knowledge of the property and the local area to the sales process. It's interesting for us to see that, as agents, we are able to gain a greater amount of candid and helpful feedback from buyers when we've conducted the viewing on behalf of our vendors. The downside to vendor-led viewings appears to be that buyers can’t bear to explain why the property isn’t right for them once they’ve met and liked the owner. 

Since our return, we are working on high numbers of negotiations and offers. This is when we get to sharpen the focus on our vendors' priorities as they determine whether or not to accept offers. We will have verified the potential buyers position so our client will be as informed as possible about the strength of their offer and the buyers' ability to complete a successful transaction. 

Once offers have been accepted, our vendors are suppported through the sales progression stages by our whole team to reduce any delays and indeed expedite other parties to ensure full details of the chain are known and timescales confirmed. We know all the questions to ask to help make sure issues around funding and mortgages are all tackled as early as possible in the process. 

Did you know that we post details of a selection of propoerties on our Facebook page? In fact, following our Facebook page can be a handy way of tracking activity across the Whitstable market. Our properties tend to move quicker than some other agents and we have fewer price reductions so we like think we offer an accurate view of market values.
With all these important things to talk about, we've had plenty of reasons to call our clients. We also use emails and text messages, because each client is different and has their preferred way of staying in touch. If you have any questions about our approach to communications, valuations, and achieve successful property transactions, please give us a call on 01227 272155, we look forward to hearing from you.